Advances in the Human Side of Service Engineering

Advances in the Human Side of Service Engineering
Author: Jim Spohrer
Publisher: Springer Nature
Total Pages: 334
Release: 2020-07-09
Genre: Technology & Engineering
ISBN: 3030510573

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.

Advances in The Human Side of Service Engineering

Advances in The Human Side of Service Engineering
Author: Louis Freund
Publisher: AHFE International (USA)
Total Pages: 660
Release: 2019-07-19
Genre:
ISBN: 1495120910

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary service systems.

Advances in The Human Side of Service Engineering

Advances in The Human Side of Service Engineering
Author: Tareq Z. Ahram
Publisher: Springer
Total Pages: 356
Release: 2016-07-26
Genre: Technology & Engineering
ISBN: 3319419471

This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

Advances in the Human Side of Service Engineering

Advances in the Human Side of Service Engineering
Author: Christine Leitner
Publisher: Springer Nature
Total Pages: 529
Release: 2021-07-02
Genre: Technology & Engineering
ISBN: 3030808408

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.

Advances in The Human Side of Service Engineering

Advances in The Human Side of Service Engineering
Author: Louis E. Freund
Publisher: Springer
Total Pages: 247
Release: 2017-06-16
Genre: Technology & Engineering
ISBN: 3319604864

This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

The Human Side of Service Engineering

The Human Side of Service Engineering
Author: Christine Leitner
Publisher: AHFE Conference
Total Pages: 313
Release: 2024-07-24
Genre: Technology & Engineering
ISBN: 1964867193

Proceedings of the 15th International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences, Nice, France, 24-27 July 2024.

Advances in Human Aspects of Healthcare

Advances in Human Aspects of Healthcare
Author: Vincent G. Duffy
Publisher: CRC Press
Total Pages: 764
Release: 2012-07-17
Genre: Technology & Engineering
ISBN: 1439870217

Now more than ever, the design of systems and devices for effective and safe healthcare delivery has taken center stage. And the importance of human factors and ergonomics in achieving this goal can’t be ignored. Underlining the utility of research in achieving effective design, Advances in Human Aspects of Healthcare discusses how human factors and ergonomics principles can be applied to improve quality, safety, efficiency, and effectiveness in patient care. Topics include the design of work environments to improve satisfaction and well-being of patients, healthcare providers, and professionals. The book explores new approaches for improving healthcare devices such as portable ultrasound systems, better work design, and effective communications and systems support. It also examines healthcare informatics for the public and usability for patient users, building on results from usability studies for medical personnel. Several chapters explore quality and safety while others examine medical error for risk factors and information transfer in error reduction. The book provides an integrated review of physical, cognitive, and organizational aspects that facilitates a systems approach to implementation. These features and more allow practitioners to gain a deeper understanding of the issues in healthcare delivery and the role ergonomics and human factors can play in solving them.

Recent Advances in Management and Engineering

Recent Advances in Management and Engineering
Author: Ilona Paweloszek
Publisher: CRC Press
Total Pages: 319
Release: 2024-09-05
Genre: Computers
ISBN: 1040152066

It is with great pleasure that I present to you the proceedings of our Recent Advances in Management and Engineering held on November 24 – 27, 2023 in Male. Maldives. This conference represents a milestone in our ongoing journey towards academic excellence where we aspire to become a renowned platform for the exchange of ideas, collaboration, networking, and learning. These proceedings contain contributions that are very amazing in innovations in management. It covers a wide range of issues, ranging from the most recent trends in business to innovations in fundamentals of management. A broad collection of scholars, practitioners, and thought leaders from four continents across the world worked together to produce these results, which are a reflection of their combined efforts.

Radically Human

Radically Human
Author: Paul Daugherty
Publisher: Harvard Business Press
Total Pages: 152
Release: 2022-04-26
Genre: Business & Economics
ISBN: 1647821096

Technology advances are making tech more . . . human. This changes everything you thought you knew about innovation and strategy. In their groundbreaking book, Human + Machine, Accenture technology leaders Paul R. Daugherty and H. James Wilson showed how leading organizations use the power of human-machine collaboration to transform their processes and their bottom lines. Now, as new AI powered technologies like the metaverse, natural language processing, and digital twins begin to rapidly impact both life and work, those companies and other pioneers across industries are tipping the balance even more strikingly toward the human side with technology-led strategy that is reshaping the very nature of innovation. In Radically Human, Daugherty and Wilson show this profound shift, fast-forwarded by the pandemic, toward more human—and more humane—technology. Artificial intelligence is becoming less artificial and more intelligent. Instead of data-hungry approaches to AI, innovators are pursuing data-efficient approaches that enable machines to learn as humans do. Instead of replacing workers with machines, they're unleashing human expertise to create human-centered AI. In place of lumbering legacy IT systems, they're building cloud-first IT architectures able to continuously adapt to a world of billions of connected devices. And they're pursuing strategies that will take their place alongside classic, winning business formulas like disruptive innovation. These against-the-grain approaches to the basic building blocks of business—Intelligence, Data, Expertise, Architecture, and Strategy (IDEAS)—are transforming competition. Industrial giants and startups alike are drawing on this radically human IDEAS framework to create new business models, optimize post-pandemic approaches to work and talent, rebuild trust with their stakeholders, and show the way toward a sustainable future. With compelling insights and fresh examples from a variety of industries, Radically Human will forever change the way you think about, practice, and win with innovation.