Customer Relationship Management Systems Handbook

Customer Relationship Management Systems Handbook
Author: Duane E. Sharp
Publisher: CRC Press
Total Pages: 266
Release: 2002-07-19
Genre: Business & Economics
ISBN: 1420000152

This handbook provides a detailed description and analysis of the concepts, processes, and technologies used in the development and implementation of an effective customer relationship (CRM) strategy. It takes readers through the evolution of CRM- from its early beginning to today's sophisticated data warehouse-based systems. Illustrations enhance the textual presentation. Case studies provide insight and lessons-to-be-learned and describe the benefits of successful CRM implementations. The chapter on privacy issues covers the processes companies use to ensure the privacy of their customer data, the last chapter explores the benefits of a well-conceived CRM strategy.

Handbook of CRM

Handbook of CRM
Author: Adrian Payne
Publisher: Routledge
Total Pages: 460
Release: 2012-07-26
Genre: Business & Economics
ISBN: 1136400176

Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it. Based on recent knowledge, it is underpinned by: * Clear and comprehensive explanations of the key concepts in the field * Vignettes and full cases from major businesses internationally * Definitive references and notes to further sources of information on every aspect of CRM * Templates and audit advice for assessing your own CRM needs and targets The most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business.

The Handbook of Key Customer Relationship Management

The Handbook of Key Customer Relationship Management
Author: Ken Burnett
Publisher: FT Press
Total Pages: 0
Release: 2001
Genre: Customer relations
ISBN: 9780273650317

This guide shows how CRM (customer relationship management) uses technology to merge everything you know about a customer in one place, merge all the systems they encounter into one unified process and then use that knowledge and interface to sell to them, one customer at a time.

Handbook of Research on Retailer-Consumer Relationship Development

Handbook of Research on Retailer-Consumer Relationship Development
Author: Musso, Fabio
Publisher: IGI Global
Total Pages: 625
Release: 2014-05-31
Genre: Business & Economics
ISBN: 1466660759

Though based on an economic transition, retailer-consumer relationship is also influenced by non-economic factors and is a context of social interaction. With the emergence of modern merchandising techniques and a rise in large retail companies, consumers have become increasingly vigilant of practice within the retail industry. Handbook of Research on Retailer-Consumer Relationship Development offers a complete and updated overview of various perspectives relating to customer relationship management within the retail industry and stimulates the search for greater integration of these views in further research. Offering different angles to analyze the exchange between the retailer and the consumer, this handbook is a valuable tool for professionals and scholars seeking to upgrade their knowledge, as well as for upper-level students.

Handbook of Marketing Decision Models

Handbook of Marketing Decision Models
Author: Berend Wierenga
Publisher: Springer Science & Business Media
Total Pages: 621
Release: 2008-09-05
Genre: Business & Economics
ISBN: 0387782133

Marketing models is a core component of the marketing discipline. The recent developments in marketing models have been incredibly fast with information technology (e.g., the Internet), online marketing (e-commerce) and customer relationship management (CRM) creating radical changes in the way companies interact with their customers. This has created completely new breeds of marketing models, but major progress has also taken place in existing types of marketing models. Handbook of Marketing Decision Models presents the state of the art in marketing decision models. The book deals with new modeling areas, such as customer relationship management, customer value and online marketing, as well as recent developments in other advertising, sales promotions, sales management, and competition are dealt with. New developments are in consumer decision models, models for return on marketing, marketing management support systems, and in special techniques such as time series and neural nets.

Oracle Siebel CRM 8 Developer's Handbook

Oracle Siebel CRM 8 Developer's Handbook
Author: Alexander Hansal
Publisher: Packt Publishing Ltd
Total Pages: 806
Release: 2011-04-26
Genre: Computers
ISBN: 1849681872

A practical book and eBook for configuring, automating, and extending Siebel CRM applications.

Customer Relationship Management

Customer Relationship Management
Author: Judith W. Kincaid
Publisher: Prentice Hall Professional
Total Pages: 512
Release: 2003
Genre: Business & Economics
ISBN: 9780130352118

An ETHS graduate of 1962 provides a blueprint for customer relationship management in business and technical organizations.

Consumer Information Systems and Relationship Management: Design, Implementation, and Use

Consumer Information Systems and Relationship Management: Design, Implementation, and Use
Author: Lin, Angela
Publisher: IGI Global
Total Pages: 256
Release: 2013-05-31
Genre: Business & Economics
ISBN: 1466640839

Businesses continue to design and implement a variety of information systems that facilitate the creation, aggregation, and provision of product-related information in order to increase the role that quality information is playing in consumers’ decision-making processes. Consumer Information Systems and Relationship Management: Design, Implementation, and Use highlights empirical research, theoretical frameworks, and relevant models on the understanding and implementation of consumer information systems. By covering consumer perceptions of practicality and ease of use, this book is essential for practitioners in business environments and strategic management, meeting consumer needs through the use of digital and Web-based technologies as well as recent empirical research findings and design and implementation of innovative information systems. This book is part of the Advances in Marketing, Customer Relationship Management, and E-Services series collection.