| Author | : Jim Sterne |
| Publisher | : |
| Total Pages | : 360 |
| Release | : 1996-09-25 |
| Genre | : Business & Economics |
| ISBN | : |
From managing your corporate image to organizing information and making it readily available to prospects, this book explores both the technical and strategic issues of tapping into the very latest Web methods. This book also provides a cost/benefit analysis and makes recommendations on what type of information a company should provide over the Net.
| Author | : John A. Woods |
| Publisher | : AMACOM Div American Mgmt Assn |
| Total Pages | : 436 |
| Release | : 1999 |
| Genre | : Consumers' leagues |
| ISBN | : 9780814415795 |
| Author | : Marsha Collier |
| Publisher | : John Wiley & Sons |
| Total Pages | : 204 |
| Release | : 2010-12-15 |
| Genre | : Business & Economics |
| ISBN | : 1118007654 |
Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.
| Author | : Ho, Ree C. |
| Publisher | : IGI Global |
| Total Pages | : 399 |
| Release | : 2021-02-05 |
| Genre | : Business & Economics |
| ISBN | : 1799876055 |
Online business has been growing progressively and has become the major business platform within the past two decades. The internet bulldozed the development of new business models and innovations that substantially changed the way businesses run today. This led to a growth of advanced technologies used in online business such as data analytics, machine learning, and artificial intelligence. With higher internet connectivity and the exponential growth of mobile devices, shopping processes and behaviors were significantly affected as people are consistently connected online. Consumers can easily gain helpful product information and retail competitor information in myriad online channels. This led to a profound effect on businesses where they began to invest in new technologies and business practices that aim to align with the effects of globalization. Given the rapid technology advancements, both businesses and customers are presently experiencing an exponential upsurge in the implementation of new business processes and models. Impact of Globalization and Advanced Technologies on Online Business Models explores the ever-changing field of running an online busines and presents the current issues and challenges in online business triggered by global shifts in the online environment and technological changes. The chapters draw from a wide range of technologies used in today’s digital marketplace as well as recent development and empirical researches on online consumer behavior. As such, this book aims to contribute new dimensions in managing advancements in online business triggered by global and technology transformation. This book is ideal for executives, managers, IT consultants, practitioners, researchers, academicians, and students interested in globalization and the new technologies affecting online business models.
| Author | : Debra Stevens |
| Publisher | : Pearson UK |
| Total Pages | : 141 |
| Release | : 2012-07-10 |
| Genre | : Business & Economics |
| ISBN | : 0273759957 |
Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended
| Author | : Karen Leland |
| Publisher | : John Wiley & Sons |
| Total Pages | : 409 |
| Release | : 2011-03-03 |
| Genre | : Business & Economics |
| ISBN | : 1118052730 |
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
| Author | : Sharon Drew Morgen |
| Publisher | : Berrett-Koehler Publishers |
| Total Pages | : 278 |
| Release | : 1997-03 |
| Genre | : Business & Economics |
| ISBN | : 9781576750179 |
Filled with in-depth examples of Buying Facilitation in action, Selling with Integrity details a practical questioning and listening process which facilitates buyers in understanding their complex buying environments.
| Author | : Elaine Marmel |
| Publisher | : John Wiley & Sons |
| Total Pages | : 801 |
| Release | : 2008-03-31 |
| Genre | : Computers |
| ISBN | : 0470385251 |
If you prefer instructions that show you how rather than tell you why, then this visual reference is for you. Hundreds of succinctly captioned, step-by-step screen shots reveal how to accomplish more than 375 Excel 2007 tasks, including creating letters with Mail Merge, assigning formats to cells, editing multiple worksheets at once, and summarizing with PivotTables and PivotCharts. While high-resolution screen shots demonstrate each task, succinct explanations walk you through step by step so that you can digest these vital lessons in bite-sized modules.
| Author | : Robert W. Lucas |
| Publisher | : |
| Total Pages | : 544 |
| Release | : 2009 |
| Genre | : Customer services |
| ISBN | : 9780071277501 |
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
