Author | : Christofer F. Daiberl |
Publisher | : Springer Nature |
Total Pages | : 276 |
Release | : 2020-03-02 |
Genre | : Computers |
ISBN | : 3658295805 |
Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.