Gower Handbook of Quality Management

Gower Handbook of Quality Management
Author: Matt Seaver
Publisher: Gower Publishing, Ltd.
Total Pages: 548
Release: 2003
Genre: Business & Economics
ISBN: 9780566081491

Drawing on the enormous experience and expertise of the contributors, who are all renowned in their fields. The third edition has been reorganized according to the well-known quality concept of Plan-Do-Check-Act, reflecting the way in which businesses should, ideally, be working if they are to achieve quality excellence. The text has been developed from its original leaning towards engineering to make it applicable for businesses in general.Each chapter provides sufficient information to enable managers to gauge the importance and usefulness of the subjects covered. The additions have made the third edition of the Gower Handbook of Quality Management even more useful than its predecessors.

Gower Handbook of Project Management

Gower Handbook of Project Management
Author: Rodney Turner
Publisher: Routledge
Total Pages: 642
Release: 2016-04-22
Genre: Business & Economics
ISBN: 131712510X

This Handbook was the first APM Body of Knowledge Approved title for the Association for Project Management. Over the course of five editions, Gower Handbook of Project Management has become the definitive desk reference for project management practitioners. The Handbook gives an introduction to, and overview of, the essential knowledge required for managing projects. The team of expert contributors, selected to introduce the reader to the knowledge and skills required to manage projects, includes many of the most experienced and highly regarded international writers and practitioners. The Fifth Edition has been substantially restructured. All but two of the authors are new, reflecting the fast-changing and emerging perspectives on projects and their management. The four sections in the book describe: ¢ Projects, their context, value and how they are connected to organizational strategy; ¢ Performance: describing how to manage the delivery of the project, covering scope, quality, cost, time, resources, risk and sustainability ¢ Process: from start up to close down ¢ Portfolio: the project and its relationship to the organization The discrete nature of each chapter makes this Handbook a wonderful source of advice and background theory that is easy to consult. Gower Handbook of Project Management is an encyclopaedia for the discipline and profession of project management; a bible for project clients, contractors and students.

The Gower Handbook of Management

The Gower Handbook of Management
Author: Dennis Lock
Publisher: Gower Publishing, Ltd.
Total Pages: 1308
Release: 1998
Genre: Business & Economics
ISBN: 9780566079382

The Gower Handbook of Management is widely regarded as a manager's bible: an authoritative, gimmick-free and practical guide to best practice in management. By covering the broadest possible range of subjects, it replicates in book form a forum in which managers can meet experts from a range of professional disciplines. This edition features 36 completely new chapters, 65 expert contributors - many of them practising managers and many of them new to this edition. All of the contributors are recognized authorities in their field.

Gower Handbook of Call and Contact Centre Management

Gower Handbook of Call and Contact Centre Management
Author: Natalie Calvert
Publisher: Gower Publishing, Ltd.
Total Pages: 378
Release: 2004
Genre: Business & Economics
ISBN: 9780566085109

This handbook provides an important tool in understanding and dealing with a wide range of management issues in call centres and contact centres.

Gower Handbook of Supply Chain Management

Gower Handbook of Supply Chain Management
Author: John Gattorna
Publisher: Routledge
Total Pages: 833
Release: 2017-03-02
Genre: Business & Economics
ISBN: 1351932292

The ability to build and also maintain a world class logistics and distribution network is an essential ingredient in the success of the world's leading businesses, but keeping pace with changes in your sector and in others is hard to do. With the Gower Handbook of Supply Chain Management you will need to look no further. Written by a team of leading consultants with contributions from leading academic experts, this book will help you to keep pace with the latest global developments in supply chain management and logistics, and plan for the future. This book has over thirty chapters with detailed accounts of key topics and the latest developments, from e-collaboration and CRM integration, to reverse logistics and strategic sourcing, and includes case studies from Asia, Europe and North America. It looks at all aspects of operational excellence in logistics and supply chain management. The Gower Handbook of Supply Chain Management will help managers to benchmark their operations against the best-of-breed supply chains across the world. It provides a unique single source of expert opinion and experience.

Gower Handbook of Internal Communication

Gower Handbook of Internal Communication
Author: Marc Wright
Publisher: CRC Press
Total Pages: 494
Release: 2016-04-22
Genre: Business & Economics
ISBN: 1317125266

A comprehensive guide to managing communication within organizations, the Handbook recognises Internal Communication's continued growth as a management discipline. It is aimed at leaders who want insight into IC techniques for use in both day-to-day operational and change situations, for example, and also at the communication specialist seeking shared wisdom and new ideas. Early chapters examine changes in the strategic context in which today's IC departments are operating. These include organizations' increasing need for innovation and responsiveness in a superfast changing environment; employees' increasing assertion of rights and personal requirements at work; management's increasing recognition of the importance of corporate reputation/brand value, particularly how to sustain and extend it; and finally, the effects on work and management patterns of digital communication. Step-by-step guides introduce you to creating IC strategies and to carrying out research and measurement.

Gower Handbook of Leadership and Management Development

Gower Handbook of Leadership and Management Development
Author: Richard Thorpe
Publisher: CRC Press
Total Pages: 612
Release: 2016-04-22
Genre: Business & Economics
ISBN: 1317125231

On few occasions in the history of modern management have leadership skills been in such sharp focus as they are now. The ability to direct often very large and diverse organizations; to make sense of the complex and turbulent markets and environments in which you operate; and to adapt and learn seems at an all time premium. The premise behind the fifth edition of this influential Handbook is that leadership, management and organizational development are all parts of the same process; enhancing the capacity of organizations, whatever their size, and the people within them to achieve their purpose. To this end, the editors have brought together a who's who of current writers on leadership and development and created the definitive single volume guide to the subject. The perspectives that the text provides to leadership, learning and development, embrace the formal and the informal, cultures and case examples from organizations of all kinds; and offers readers a rigorous, readable and, where appropriate, ground-breaking book. In the 14 years since the fourth edition of this classic book, very much has changed. But the need for this Handbook is as strong as ever and the Fifth Edition of Gower Handbook of Leadership and Management Development is set to become a definitive read for senior managers and those who develop them and an essential reader for the management students aspiring to become the next generation of leaders.

ISO 9000 Quality Systems Auditing

ISO 9000 Quality Systems Auditing
Author: George Dennis Green
Publisher: Gower Publishing, Ltd.
Total Pages: 172
Release: 1997
Genre: Business & Economics
ISBN: 9780566079009

"This book addresses every aspect of ISO 9000 Quality Systems Auditing. Any organization preparing for ISO certification will need to carry out Internal Audits to confirm that its Quality System has been implemented and is effective in achieving the organization's objectives. Such auditing also provides opportunities for everyone to make changes to the Quality System so that it can become more efficient." "Dr Green addresses 'evaluation' of suppliers through second party audits, but he also shows how these can be kept to an absolute minimum by the introduction of a systematic method for getting on to an Approved List." "The mystique surrounding third party audits is removed by detailed explanations of pre-audits, pre-assessments and assessments. The attributes of good auditors and important facets of good auditing are discussed. Inexperienced and experienced auditors could also benefit from studying the set of 'core questions' prepared for their use."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved