Guidebook for Managing Small Airports
| Author | : James H. Grothaus |
| Publisher | : Transportation Research Board |
| Total Pages | : 140 |
| Release | : 2009 |
| Genre | : Airports |
| ISBN | : 0309117879 |
Resource Manual for Airport In-terminal Concessions
| Author | : |
| Publisher | : Transportation Research Board |
| Total Pages | : 269 |
| Release | : 2011 |
| Genre | : Business & Economics |
| ISBN | : 0309213533 |
'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.
Growing Smart Legislative Guidebook
| Author | : William Klein |
| Publisher | : DIANE Publishing |
| Total Pages | : 385 |
| Release | : 1998-06 |
| Genre | : |
| ISBN | : 0788170325 |
Improving the Airport Customer Experience
| Author | : Bruce J. Boudreau |
| Publisher | : |
| Total Pages | : 230 |
| Release | : 2016 |
| Genre | : Airports |
| ISBN | : 9780309375580 |
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Design Considerations for Airport EOCs
| Author | : Heidi Ann Benaman |
| Publisher | : |
| Total Pages | : 92 |
| Release | : 2018 |
| Genre | : Airports |
| ISBN | : 9780309390644 |
"This guidebook will help airports with Emergency Operations Center (EOC) planning and design considerations, such as (1) establishing an EOC in an existing facility; (2) upgrading a current EOC facility; (3) designing and building a new facility within the terminal (or other existing campus building); and (4) designing and building a greenfield project, which means the airport is not bound by any constraints with existing buildings or infrastructure such as the terminal or toher existing campus structures." -- Page 1.
Guidebook for Planning and Implementing Automated People Mover Systems at Airports
| Author | : |
| Publisher | : |
| Total Pages | : 218 |
| Release | : 2010 |
| Genre | : Intra-airport transportation |
| ISBN | : 9781621982616 |
