Author | : Jan Gunnarsson |
Publisher | : |
Total Pages | : 138 |
Release | : 2003 |
Genre | : Hospitality |
ISBN | : 9789175041599 |
Author | : Jan Gunnarsson |
Publisher | : |
Total Pages | : 138 |
Release | : 2003 |
Genre | : Hospitality |
ISBN | : 9789175041599 |
Author | : Michael Chibili |
Publisher | : Routledge |
Total Pages | : 982 |
Release | : 2019-11-22 |
Genre | : Business & Economics |
ISBN | : 1000036049 |
A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials.
Author | : Kevin D. O'Gorman |
Publisher | : Goodfellow Publishers Ltd |
Total Pages | : 242 |
Release | : 2010-03-31 |
Genre | : Business & Economics |
ISBN | : 1906884935 |
The Origins of Hospitality and Tourism is an exciting new text about the true origins of hospitality and tourism, identifying how an understanding the past can inform modern approaches to hospitality and tourism management.
Author | : Thomas J. Peters |
Publisher | : HarperBusiness |
Total Pages | : 0 |
Release | : 2012-01-24 |
Genre | : Business & Economics |
ISBN | : 9780061894107 |
No one has had more influence in shaping the idea of modern management than Tom Peters. An avowed enemy of conformism and the status quo, Peters is a necessary voice of experience to guide us through times of financial uncertainty. In The Little BIG Things, he provides essential wisdom for everyone—from the freelancer to the small business owner to the head of a major corporation—offering 163 ways to excel at the "people side of business" by pursuing excellence at every level. "The 'Excellence Standard' is not about Grand Outcomes. In Zen-like terms, all we have is today. If the day's work cannot be assessed as Excellent, then the oceanic overall goal of Excellence has not been advanced. Period." "If membership in your club (organization) is not aimed at 'mind-blowing' development for each staff member and 'window rattling' service for each customer and other extended family members, then . . . just what the hell is the point?"
Author | : Shann Ray Ferch |
Publisher | : Paulist Press |
Total Pages | : 257 |
Release | : 2011 |
Genre | : Business & Economics |
ISBN | : 0809105942 |
In The Spirit of Servant-Leadership editors Shann Ferch and Larry Spears present an elegant and powerful approach to the nature of the leader-follower dynamic, with a specific focus on many of the most radical, life-affirming, and transformative facets of the servant-leader. In essence, The Spirit of Servant-Leadership speaks to the soul of humanity by gathering a bright symphony of voices, including some of the current thought-leaders of contemporary leadership. Among the many voices in this volume, Peter Block questions the very nature of leadership and draws people to more deeply understand the subtlety, humility, and self-transcendence required to develop one another, individually and collectively. Larry C. Spears delves into the rich earth of holistic servant-leadership, and creates multidimensional growth and healing for the heart, mind, and spirit. Margaret Wheatley calls people to deeply consider the interior formation of leaders that create greater transparency, less command and control, and more willingness to be sincerely changed by others. James Autry unveils important truths about the process of insight involved in true servant-leadership, and Shann Ferch speaks to the nature of intimacy and the profound questions of forgiveness between people, cultures, and nations. Robert Greenleaf, former AT & T executive and the contemporary founder of servant-leadership said, "Behind every great achievement is a dreamer of great dreams." The Spirit of Servant-Leadership affirms people in all the complexity and nuance of the human endeavor, and helps renew in readers the ability to dream great dreams. +
Author | : Miguel Angel Gardetti |
Publisher | : Routledge |
Total Pages | : 236 |
Release | : 2017-09-08 |
Genre | : Business & Economics |
ISBN | : 1351285343 |
This ground-breaking research represents the most complete collection yet on how the hospitality industry is addressing sustainability and ethical issues. Covering supply chain management, innovative sustainability initiatives, CSR programmes, biologically-respectful tourism and Value Creation, Sustainability in Hospitality: How Innovative Hotels are Transforming the Industry presents valuable global viewpoints on embedding sustainability into all aspects of the hospitality industry, and the impact this could have on transforming the sector into an advocate for more sustainable, eco-conscious tourism.The chapters in this edited collection span organizational governance, human rights and labour practices, environment and climate change, fair operating practices, stakeholder engagement, CSR and strategic management. The global reach of the collection brings case studies from China, the US, the UK, Mexico and Italy, while company case studies include Fairmont Luxury Hotels and Sextantio.Sustainability in Hospitality: How Innovative Hotels are Transforming the Industry will be an essential read for academics researching the development of ethically-conscious and sustainable hospitality, and for hotel managers and group CEOs who want to know how sustainability and CSR can be embedded in their day-to-day operations.
Author | : Saurabh Kumar Dixit |
Publisher | : Routledge |
Total Pages | : 653 |
Release | : 2020-05-18 |
Genre | : Business & Economics |
ISBN | : 0429512317 |
The Routledge Handbook of Tourism Experience Management and Marketing offers a comprehensive and thorough inquiry into both customary and emergent issues of tourism experience and co-creation. Drawing together contributions from 83 authors from 28 countries with varied backgrounds and interdisciplinary interests, the handbook highlights multiple representations and interpretations of the theme. It also integrates a selection of illustrative global case studies to effectively present its chapter contents. Tourism experience drives the contemporary tourist’s behavior as they travel in pursuit of experiencing unique and unusual destinations and activities. Creating a memorable and enduring experience is therefore a prerequisite for the all tourism business organizations irrespective of the nature of their products or services. This handbook focuses on conceptualizing, designing, staging, managing and marketing paradigms of tourism experiences from both supply and demand perspectives. It sheds substantial light on the contemporary theories, practices and future developments in the arena of experiential tourism management and marketing. Encompassing the latest thinking and research themes, this will be an essential reference for upper-level students, researchers, academics and industry practitioners of hospitality as well as those of tourism, gastronomy, management, marketing, consumer behavior, cultural studies, development studies and international business, encouraging dialogue across disciplinary boundaries.