Human-Centered Service Design for Healthcare Transformation

Human-Centered Service Design for Healthcare Transformation
Author: Mario A. Pfannstiel
Publisher: Springer Nature
Total Pages: 469
Release: 2023-01-27
Genre: Medical
ISBN: 303120168X

This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.

Design for Care

Design for Care
Author: Peter H. Jones
Publisher:
Total Pages: 356
Release: 2013
Genre: Communication in medicine
ISBN: 9781933820231

Healthcare is constantly evolving, with ever increasing complexity and costs presenting huge challenges for policy making, decision making, and system design. Design for Care presents an overview of the design issues facing healthcare and shows how designers can work with practice professionals, patients, caregivers, and other stakeholders to make a positive difference. Case studies, design methods, and leading-edge research illuminate emerging opportunities and provide inspiration for designing better services. (bron: rosenfeldmedia.com).

Creative Confidence

Creative Confidence
Author: Tom Kelley
Publisher: Crown Currency
Total Pages: 306
Release: 2013-10-15
Genre: Business & Economics
ISBN: 0385349378

IDEO founder and Stanford d.school creator David Kelley and his brother Tom Kelley, IDEO partner and the author of the bestselling The Art of Innovation, have written a powerful and compelling book on unleashing the creativity that lies within each and every one of us. Too often, companies and individuals assume that creativity and innovation are the domain of the "creative types." But two of the leading experts in innovation, design, and creativity on the planet show us that each and every one of us is creative. In an incredibly entertaining and inspiring narrative that draws on countless stories from their work at IDEO, the Stanford d.school, and with many of the world's top companies, David and Tom Kelley identify the principles and strategies that will allow us to tap into our creative potential in our work lives, and in our personal lives, and allow us to innovate in terms of how we approach and solve problems. It is a book that will help each of us be more productive and successful in our lives and in our careers.

Service Design and Service Thinking in Healthcare and Hospital Management

Service Design and Service Thinking in Healthcare and Hospital Management
Author: Mario A. Pfannstiel
Publisher: Springer
Total Pages: 535
Release: 2018-12-28
Genre: Medical
ISBN: 3030007499

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Human Centered Design

Human Centered Design
Author:
Publisher:
Total Pages: 0
Release: 2011
Genre: Community development
ISBN: 9780984645701

The HCD Toolkit was designed specifically for NGOs and social enterprises that work with impoverished communities in Africa, Asia, and Latin America.

Healthcare Transformation with Informatics and Artificial Intelligence

Healthcare Transformation with Informatics and Artificial Intelligence
Author: J. Mantas
Publisher: IOS Press
Total Pages: 700
Release: 2023-07-27
Genre: Medical
ISBN: 1643684019

Artificial intelligence (AI) is once again in the news, with many major figures urging caution as developments in the technology accelerate. AI impacts all aspects of our lives, but perhaps the discipline of Biomedical Informatics is more affected than most, and is an area where the possible pitfalls of the technology might have particularly serious consequences. This book presents the papers delivered at ICIMTH 2023, the 21st International Conference on Informatics, Management, and Technology in Healthcare, held in Athens, Greece, from 1-3 July 2023. The ICIMTH conferences form a series of scientific events which offers a platform for scientists working in the field of biomedical and health informatics from all continents to gather and exchange research findings and experience. The title of the 2023 conference was Healthcare Transformation with Informatics and Artificial Intelligence, reflecting the importance of AI to healthcare informatics. A total of 252 submissions were received by the Program Committee, of which 149 were accepted as full papers, 13 as short communications, and 14 as poster papers after review. The papers cover a wide range of technologies, and topics include imaging, sensors, biomedical equipment, and management and organizational aspects, as well as legal and social issues. The book provides a timely overview of informatics and technology in healthcare during this time of extremely fast developments, and will be of interest to all those working in the field.

International Trade with the Middle East and North Africa

International Trade with the Middle East and North Africa
Author: Hossein Esmaeili
Publisher: Taylor & Francis
Total Pages: 367
Release: 2024-06-28
Genre: Law
ISBN: 1040039596

This book provides an interdisciplinary analysis of trade relations with the Middle East and Arab countries from the perspectives of law, business, policy and culture in the Middle East and the Arab world and their interaction with the wider world, particularly Western countries. The rapidly evolving economy of the Middle East and the Arab region is undergoing significant change, and establishing modern foreign ownership law, robust company, business and investment regulations, modern legal professions while keeping its basic traditional and Islamic principles. This book covers a number of important theoretical and practical aspects of commercial and trade relationships and law. It examines case studies of trade and investment relations between Arab and Middle Eastern countries and Western Countries, such as Australia, UK and US, touching on such topics as corporation law, arbitration and foreign judgments, future mobility and disruptive technology law, financial services law, charity law, trusts and cultural law. Exploring emerging trade and investment ties between Arab and Middle Eastern countries and Western countries, it will be of interest to students, academics and practitioners with an interest in international trade and investment law.

Accelerating Health Care Transformation with Lean and Innovation

Accelerating Health Care Transformation with Lean and Innovation
Author: Paul E. Plsek
Publisher: CRC Press
Total Pages: 218
Release: 2013-10-07
Genre: Business & Economics
ISBN: 1040082262

Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience describes how Virginia Mason Medical Center (VMMC) has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how an organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that show how Lean and innovation can work hand-in-hand to improve and transform value streams. It also explains how to use the voices of patients and their families to drive improvement and innovation.

Service Business Model Innovation in Healthcare and Hospital Management

Service Business Model Innovation in Healthcare and Hospital Management
Author: Mario A. Pfannstiel
Publisher: Springer
Total Pages: 304
Release: 2016-12-16
Genre: Medical
ISBN: 3319464124

This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiveness, strategic business objectives, opportunities and threats, critical success factors and key performance indicators.The contributions cover various aspects of service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals, patient-driven service delivery models in healthcare, and continuous and co-creative business model creation. All of the contributions introduce business models and strategies, process innovations, and toolkits that can be applied at the managerial level, ensuring the book will be of interest to healthcare professionals, hospital managers and consultants, as well as scholars, whose focus is on improving value-generating and competitive business architectures in the healthcare sector.