Essentials of Fire Department Customer Service

Essentials of Fire Department Customer Service
Author: Alan V. Brunacini
Publisher: Fire Protection Publication
Total Pages: 0
Release: 1996
Genre: Fire departments
ISBN: 9780879391270

Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.

Air Management for the Fire Service

Air Management for the Fire Service
Author: Mike Gagliano
Publisher: Fire Engineering Books
Total Pages: 684
Release: 2008
Genre: Technology & Engineering
ISBN: 1593701292

The expert instructors at the Seattle Fire Department offer a comprehensive explanation of how to develop and implement an effective air management program for departments of any size. This handbook includes examples from international departments, the newest technology breakthroughs, and more.

Fire in the United States, 2003-2007

Fire in the United States, 2003-2007
Author: U. S. Fire Administration
Publisher: FEMA
Total Pages: 118
Release: 2013-04-02
Genre: Technology & Engineering
ISBN:

This Fifteenth Edition covers the 5-year period of 2003 to 2007 with a primary focus on 2007. Only native National Fire Incident Reporting System (NFIRS) 5.0 data are used for NFIRS-based analyses. In 2007, the native NFIRS 5.0 data account for 98 percent of the fire incident data.

Legal Considerations for Fire and Emergency Services, 3rd Edition

Legal Considerations for Fire and Emergency Services, 3rd Edition
Author: J. Curtis Varone
Publisher: Fire Engineering Books
Total Pages: 728
Release: 2014-09-05
Genre: Technology & Engineering
ISBN: 1593703473

The third edition of Legal Considerations for Fire & Emergency Services is a reader-friendly guide to the challenging legal issues that firefighters and emergency service personnel encounter. Written by J. Curtis Varone, a practicing attorney as well as an experienced firefighter, this book explores such key topics as fire department liability, search and seizure, sovereign immunity, overtime laws, collective bargaining, OSHA compliance, workers’ compensation, physical abilities testing, medical examinations, drug testing, discrimination, and sexual harassment. It is a perfect textbook for any course on fire service law as well as an indispensable desk reference for day-to-day fire department administration. Features of the new 3rd Edition: • Updated cases on several topics including residency requirements, employment discrimination, and more • Expanded treatment of hot topics such as digital imagery, social media, and electronic surveillance • Meets the latest requirements for FESHE’s Legal Aspects of the Fire Service curriculum • Many new photos and graphics to help connect cases to day-to-day issues in the fire service • Coverage of recent changes to search and seizure law, use of digital photos and social media by emergency personnel, and fire department liability

Strategies for Marketing your Fire Department Today and Beyond

Strategies for Marketing your Fire Department Today and Beyond
Author: U. S. Fire Administration
Publisher: FEMA
Total Pages: 90
Release: 2013-02-21
Genre:
ISBN:

The purpose of this manual is to assist fire service leaders in examining the future, the role of the fire service in that future, and ways to "get there from here." It is designed to provide a fire chief, a public information officer, and other leaders in the fire service with guidance and tips on marketing a department and its services to the local customers: the citizens and organization served gy the department

Firefighter Zen

Firefighter Zen
Author: Hersch Wilson
Publisher: New World Library
Total Pages: 266
Release: 2020-05-26
Genre: Self-Help
ISBN: 1608686892

“Be brave. Be kind. Fight fires.” That’s the motto of firefighters, like Hersch Wilson, who spend their lives walking toward, rather than away from, danger and suffering. As in Zen practice, firefighters are trained to be fully in the moment and present to each heartbeat, each life at hand. In this unique collection of true stories and practical wisdom, Wilson shares the Zen-like techniques that allow people like him to stay grounded while navigating danger, comforting others, and coping with their personal response to each crisis. Every life contains the unexpected and the unwelcome. How you cope with those inevitable events, more than the events themselves, defines the quality of your life. Firefighter Zen is an invaluable guide to meeting every day with your best calm, resilient, and optimistic self.

Pride & Ownership

Pride & Ownership
Author: Rick Lasky
Publisher: PennWell Books
Total Pages: 319
Release: 2006
Genre: Business & Economics
ISBN: 1593700784

This book serves as a guide for the seasoned veteran, the new firefighter and everyone in between, bringing them together for what it all takes to have that love for the job. Each chapter addresses the next step in the leadership chain that is necessary for a fire service professional to succeed. The chapters are as follows: Our Mission; The Firefighter; The Company Officer; The Chief; Our Two Families; Sweating the Small Stuff; Changing Shirts-The Promotion; What September 11th Did For Us-The Good and the Bad; Ceremonies; Marketing Your Fire Department; Making It All Happen-Embracing Success; Have You Forgotten.

Mastering the Fire Service Assessment Center, 2nd Ed

Mastering the Fire Service Assessment Center, 2nd Ed
Author: Anthony Kastros
Publisher: Fire Engineering Books
Total Pages: 498
Release: 2018-04-16
Genre: Technology & Engineering
ISBN: 1593704224

Bridge the gap between where you are and where you want to be. Do you have the knowledge, skills, and abilities to evaluate behavior, performance, and readiness? Read Mastering the Fire Service Assessment Center to identify what you need to learn and understand how to learn it. There is no way you can read and reflect on the wisdom in these pages and not become a better person and a better firefighter. Why Read This Book? The American fire service is facing a new normal fueled by mass exodus, influx of new generations of firefighters, a lack of hands-on leadership training, sweeping changes in mission, decimated budgets, and the genetics of task-oriented, reactive forefathers. The greatest and perhaps only area that we can affect directly is hands-on, inspiring, realistic, and useful training for our aspiring and incumbent leaders. This book will help you regardless of the fire officer rank you seek. It will help you know where you need to improve, how to develop a specific personal plan to become an excellent officer, and how to do well with whatever assessment center exercises throw at you. NEW MATERIAL in this second edition: --Enjoy reading “Wisdom from the Masters” from 18 fire service luminaries. They provide invaluable insights and challenges you will face as you prepare to promote, whether for the first time as a company officer or up the chain as a chief officer. --Learn lessons from thousands of students from the past 12 years whose feedback will benefit you in this second edition. --Benefit from the many new elements in this book, including relevant articles, additional exercises, and content regarding the dimensions of leadership, management, and emergency operations. The complexities of being a fire officer in the 21st century require an undercurrent of humility while continually pursuing mastery of leading in the modern fire service. Learn how to lead the modern-day firefighter in a modern world, with modern technology, modern fire behavior, and modern sociopolitical and economic challenges. Many firefighters ask themselves if they really want to do this job, but nothing is as professionally rewarding and challenging as leading others in battle to save lives! “This book will give you the greatest probability of success in your assessment center process.” —Bobby Halton, editor-in-chief, Fire Engineering magazine