The Complete Idiot's Guide to Great Customer Service

The Complete Idiot's Guide to Great Customer Service
Author: Donald W. Blohowiak
Publisher: Penguin
Total Pages: 366
Release: 1997
Genre: Business & Economics
ISBN: 9780028619538

Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation

The Complete Idiot's Guide to Great Customer Service

The Complete Idiot's Guide to Great Customer Service
Author: Ron Karr
Publisher: Penguin
Total Pages: 366
Release: 2003-01-13
Genre: Business & Economics
ISBN: 1101198532

You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.

The Complete Idiot's Guide to Dealing with Difficult Employees

The Complete Idiot's Guide to Dealing with Difficult Employees
Author: Robert Bacal
Publisher: Penguin
Total Pages: 374
Release: 2000
Genre: Business & Economics
ISBN: 9780028633701

Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.

The Complete Idiot's Guide to Cold Calling

The Complete Idiot's Guide to Cold Calling
Author: Keith Rosen
Publisher: Dorling Kindersley Ltd
Total Pages: 407
Release: 2004-08-03
Genre: Business & Economics
ISBN: 0241881773

Does this sound familiar? 'If I could get in front of the prospect, the rest of the selling process becomes easier. It's just getting in front of them that's the challenge'. The fact is most cold-calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort but because they lack a prospecting system they are comfortable with, and can trust to generate greater, consistent results. If you are feeling the same way you have been for the last several years (including the 'calling to check in, touch base or follow-up' approach) or haven't been prospecting at all, you're simply making it easier for your competition to take away the new business you are working so hard to earn. So, if you love to sell but hate (or don't like) to prospect, this book is your opportunity to maximize your cold calling potetnial and boost your income by learning how to get in front of the right prospects in less time and create greater selling opportunities without the fear, pressure or anxiety associated with cold calling.

The Complete Idiot's Guide to Starting a Home-Based Business

The Complete Idiot's Guide to Starting a Home-Based Business
Author: Barbara Weltman
Publisher: Penguin Putnam
Total Pages: 359
Release: 2000
Genre: Business & Economics
ISBN: 9780028638423

Offers advice on starting a home-based business, with chapters on creating a business concept, buying a franchise, turnkey businesses, business plans, insurance, and taxes.

The Complete Idiot's Guide to American Government

The Complete Idiot's Guide to American Government
Author: Melanie Fonder
Publisher: Penguin
Total Pages: 390
Release: 2002
Genre: Political Science
ISBN: 9780028643533

Explains how the government works and the functions of its many parts, covering such topics as the system of checks and balances, the Constitution, and the division of state and federal powers.