Gain a complete understanding of the principles of quality improvement and their application to present and future pharmacy practice "This book is a great resource for pharmacists and pharmacy students who want to learn about safety and quality in pharmacy practice."--Laura Cranston, RPh, Executive Director, The Pharmacy Quality Alliance Quality and Safety in Pharmacy Practice details the principles, approaches, strategies, and actions necessary to improve the overall safety and effectiveness of pharmacy services. Although one of the book’s primary goals is to enhance the quality of future health care, you will find guidelines that can be implemented immediately to improve today’s pharmacy practice. This comprehensive text offers a complete overview of quality in general, the reasons for improving practice, and actual day-to-day changes and approaches that will positively impact the patient. Quality and Safety in Pharmacy Practice is divided into five parts, covering: The current and future landscape of health care quality and the business case for quality improvement and value-driven health care Quality improvement concepts and tools, including statistical process control Quality and safety measurement, including mechanisms for gathering consumer feedback Incentives and other drivers of quality improvement Application of the principles of quality improvement to pharmacy practice -- complete with case examples