The Thin Book of Naming Elephants
Author | : Sue Annis Hammond |
Publisher | : Thin Book Publishing |
Total Pages | : 110 |
Release | : 2004 |
Genre | : BUSINESS & ECONOMICS |
ISBN | : 9780966537352 |
Publisher Provided Annotation There's an elephant in the room that everyone knows about but no one is acknowledging. The elephant is implicit and undiscussable and lurks in every organization. Everyone talks around the elephant and thinks that everyone else knows about the elephant. However, until the elephant's presence is made explicit, the level of dialogue and therefore the quality of decision-making is limited. Sound familiar? Using NASA's tragic accidents and Enron's bankruptcy as examples of the price of not having open, constructive dialogue, The Thin Book of Naming Elephants shows how great companies create an environment that encourages and listens to input from all levels of the organization.
Designing Systems and Processes for Managing Disputes
Author | : Nancy H. Rogers |
Publisher | : Aspen Publishing |
Total Pages | : 651 |
Release | : 2018-12-03 |
Genre | : Law |
ISBN | : 1543805361 |
Designing Systems and Processes for Managing Disputes features a hands-on, interdisciplinary approach with wide-ranging practical applications. Seven real-life case studies and numerous examples have students designing and implementing a process for resolving and preventing disputes where traditional processes have failed. This is a must-read for students and practitioners alike. New to the Second Edition: A chapter-long focus on facilitation skills for designers The addition of a seventh central case study related to processes following the Trayvon Martin shooting in Sanford, Florida A new appendix with an overview of mediation for students who have not taken a prior course in mediation An interesting new story by a Brazilian judge who used Designing Systems and Processes for Managing Disputes to create new processes to resolve multiple cases, some pending over 20 years, arising from lands taken to create a new national park A new question focusing on the issues related to designing court-connected mediation programs Updates throughout all chapters and the appendix Professors and students will benefit from: Focus on skills development for dispute systems designers A multidisciplinary approach Biographies of designers, providing students with a sense of how to get into dispute systems design work An appendix assisting students who have no background in dispute resolution, with brief overviews of negotiation, mediation, and arbitration Problems and exercises to help students apply their learning Examples of complex disputes Featured disputes including eBay, a child abuse claims tribunals, court-related mediation, intra-institutional disputes, and community and post-violence conflicts
Restoring Sanctuary
Author | : Sandra L. Bloom |
Publisher | : Oxford University Press, USA |
Total Pages | : 335 |
Release | : 2013-02-14 |
Genre | : Business & Economics |
ISBN | : 019979636X |
This book explores the notion that organizations are living systems themselves and as such they manifest various degrees of health and dysfunction, analogous to those of individuals. Becoming trauma-informed as a system means healing as a system and that frequently necessitates the repairing of deficits in basic social and political skills that are necessary for democratic practice in any setting.
Destroying Sanctuary
Author | : Sandra L. Bloom |
Publisher | : Oxford University Press |
Total Pages | : 442 |
Release | : 2010-10-28 |
Genre | : Social Science |
ISBN | : 0199830843 |
For the last thirty years, the nation's mental health and social service systems have been under relentless assault, with dramatically rising costs and the fragmentation of service delivery rendering them incapable of ensuring the safety, security, and recovery of their clients. The resulting organizational trauma both mirrors and magnifies the trauma-related problems their clients seek relief from. Just as the lives of people exposed to chronic trauma and abuse become organized around the traumatic experience, so too have our social service systems become organized around the recurrent stress of trying to do more under greater pressure: they become crisis-oriented, authoritarian, disempowered, and demoralized, often living in the present moment, haunted by the past, and unable to plan for the future. Complex interactions among traumatized clients, stressed staff, pressured organizations, and a social and economic climate that is often hostile to recovery efforts recreate the very experiences that have proven so toxic to clients in the first place. Healing is possible for these clients if they enter helping, protective environments, yet toxic stress has destroyed the sanctuary that our systems are designed to provide. This thoughtful, impassioned critique of business as usual begins to outline a vision for transforming our mental health and social service systems. Linking trauma theory to organizational function, Destroying Sanctuary provides a framework for creating truly trauma-informed services. The organizational change method that has become known as the Sanctuary Model lays the groundwork for establishing safe havens for individual and organizational recovery. The goals are practical: improve clinical outcomes, increase staff satisfaction and health, increase leadership competence, and develop a technology for creating and sustaining healthier systems. Only in this way can our mental health and social service systems become empowered to make a more effective contribution to the overall health of the nation. Destroying Sanctuary is a stirring call for reform and recovery, required reading for anyone concerned with removing the formidable barriers to mental health and social services, from clinicians and administrators to consumer advocates.
Coaching to Solutions
Author | : Carole Pemberton |
Publisher | : Routledge |
Total Pages | : 244 |
Release | : 2012-05-04 |
Genre | : Business & Economics |
ISBN | : 1136416692 |
The book provides a tool kit for managers tasked with raising performance and sustaining motivation. Organisations are being judged by the way in which they accommodate the needs of the individual in work and life-style terms. In this context, the ‘smart’ employer will not only be looking to develop policies that retain talent through recognising their work-life issues, they will be equipping their managers to manage that talent in ways which maximise the contribution that individual can make. The text introduces managers to techniques largely drawn from Brief Therapy (De Shazer & Berg). Brief Therapy is used in the UK, but primarily by social workers, psychologists and counsellors. It's application to work settings is now growing. The attraction of a Solution Focussed approach to coaching is that it offers pragmatic tools that help managers structure helping conversations. The book presents the principles of solution focussed thinking in a language that is readily understandable by managers, and shows how those principles can be applied to a range of issues which managers may find themselves facing as willing or enforced coaches. The book places coaching as an activity which can be done as part of the daily process of management.
The Politics of Authentic Engagement
Author | : Kathy Leslie |
Publisher | : Rowman & Littlefield |
Total Pages | : 284 |
Release | : 2015-03-05 |
Genre | : Education |
ISBN | : 1475815336 |
The Politics of Authentic Engagement: Perspectives, Strategies and Tools for Student Success provides practical approaches for leaders in a variety of roles to address the changing landscape of schooling, build dynamic relationships in support of schools, help parents/families support their children’s achievement and create a culture of engagement. Strategies described in this book teach how to serve as a listener, teacher, leader facilitator, and initiator in engaging others within professional settings to do meaningful work that benefits students. It's companion book, Authentic Engagement: Perspectives, Strategies, and Tools for Student Success supports leaders in helping others learn to engage by providing handout, overheads, instructions, and other prompts to use in workshop settings.
Teamstepps
Author | : For Healthcare Research and Quality Agency |
Publisher | : Government Printing Office |
Total Pages | : 798 |
Release | : 2006 |
Genre | : Health care teams |
ISBN | : 9781587631924 |