Total Quality Management in Government

by Steven Cohen
Total Quality Management in Government
Author: Steven Cohen
Publisher: Jossey-Bass
Total Pages: 264
Release: 1993-04-02
Genre: Business & Economics
ISBN:
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By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.

Total Quality Management (Tqm)

by R. Ashley Rawlins
Total Quality Management (Tqm)
Author: R. Ashley Rawlins
Publisher: AuthorHouse
Total Pages: 354
Release: 2008-08-05
Genre: Reference
ISBN: 1467878898
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This book - "Total Quality Management" -should be of interest to managers of all levels in; public sector, private sector, and voluntary organisations.While local authority organisations and some government departments my have difficulties in adapting TQM in areas such as social service and education and training, this book demonstrates how TQM programmes can be beneficial to such organizations if properly planned and implemented. This book should appeal to those following formal studies in Management from certificate level up to Master of Business Administration degree. The practical treatment given to the planning and implementation of Total Quality Management (TQM) make it a "must-read" for managers who are preparing to introduce TQM or any quality systems into their organisations. This bookshould alsomake interesting reading for managers and potential managers who do not want to undertake formal management studies but want to acquire some management tools. It will enhance the reader's range of managerial skills and help improve organisation effectiveness and efficiency.

Total Quality Management In The Public Sector

by Morgan, Colin
Total Quality Management In The Public Sector
Author: Morgan, Colin
Publisher: McGraw-Hill Education (UK)
Total Pages: 226
Release: 1994-02-01
Genre: Business & Economics
ISBN: 0335191029
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Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.

New Public Management in Africa

by Robert E. Hinson
New Public Management in Africa
Author: Robert E. Hinson
Publisher: Springer Nature
Total Pages: 343
Release: 2021-10-25
Genre: Business & Economics
ISBN: 3030771814
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This book analyses and evaluates the accomplishments, challenges, and approaches associated with the New Public Management (NPM) in Africa towards establishing context-specific interventions for public sector institutions' performance. Taking the reader through various business and management approaches, including leadership in the public sector, digitalisation, market orientation and trust building, this book provides an understanding of the key issues facing public sector organisations in Africa and offers novel ways of approaching public management in a changing socio-economic landscape to drive improved performance of public institutions. The book offers students, practitioners and researchers important insights on NPM and public sector institutions in Africa. The recommendations of the book will help government and policymakers implement appropriate public sector management policies for strengthening public sector service delivery in Africa.

The TQM Journal, 23

by Lars Witell
The TQM Journal, 23
Author: Lars Witell
Publisher:
Total Pages: 147
Release: 2011
Genre: Electronic books
ISBN: 9780857249029
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This e-book discusses and contributes to the further development of the theory of attractive quality, often referred to as the Kano model. The theory of attractive quality was introduced to the Western world through the 1984 paper entitled OC Attractive Quality and Must-Be QualityOCO by Professor Noriaki Kano and his colleagues (Kano et al., 1984). This e-book aims to encourage research on the theory of attractive quality to enter a new phase of development. It especially calls for empirical investigations into the use and application of the Kano model and theoretical development of the theory of attractive quality. This e-book spans a wide range of topics, from further extensions of the Kano methodology and new approaches to the classification of quality attributes, to lifecycles of quality attributes and the theory of attractive quality."

Total Quality Management in the Public Sector

by Colin Morgan
Total Quality Management in the Public Sector
Author: Colin Morgan
Publisher: McGraw-Hill Education (UK)
Total Pages: 226
Release: 1994-02-16
Genre: Business & Economics
ISBN: 0335232388
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Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.

Total Quality Management in Education

by Edward Sallis
Total Quality Management in Education
Author: Edward Sallis
Publisher: Psychology Press
Total Pages: 176
Release: 2002
Genre: Educational evaluation
ISBN: 0749437960
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This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their school.

Improving Quality and Performance in Your Non-profit Organization

by Gary M. Grobman
Improving Quality and Performance in Your Non-profit Organization
Author: Gary M. Grobman
Publisher:
Total Pages: 168
Release: 1999
Genre: Business & Economics
ISBN:
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Managing non-profit organisations in the 21st century has become more challenging and sophisticated than ever before. This book is the first place to turn for an introduction to innovative, creative, and effective management techniques developed to totally transform your non-profit organisation, reap the benefits of the quality movement that is revolutionising commercial and non-profit organisations, and make your own organisation more competitive. Learn how you can: respond to uncertainty and organisational turbulence; reduce mistakes and infuse your staff with a quality ethic; rebuild your work processes from the ground up; find and implement 'best practices' of comparable organisations.