VeriSMTM - A service management approach for the digital age

by International Foundation of Digital Competences

Author	: International Foundation of Digital Competences
Publisher	: Van Haren
Total Pages	: 409
Release	: 2017-12-19
Genre	: Architecture
ISBN	: 9401802416

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VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: - How does the organization enable and deliver value? - What are the supply chains within an organization that support value delivery? - How do the individual capabilities contribute to or support these supply chains to deliver value?

VeriSMTM: Unwrapped and Applied

by Claire Agutter

Author	: Claire Agutter
Publisher	: Van Haren
Total Pages	: 530
Release	: 2018-09-25
Genre	: Architecture
ISBN	: 9401803714

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VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance.

VeriSMTM - Foundation Study Guide

by Helen Morris

Author	: Helen Morris
Publisher	: Van Haren
Total Pages	: 237
Release	: 2018-02-28
Genre	: Architecture
ISBN	: 9401802955

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This book is intended as a self-study guide for the VeriSMTM Foundation, VeriSMTM Essentials, and VeriSMTM Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSMTM Foundation, VeriSMTM Essentials, and VeriSMTM Plus, a publication of the IFDC – International Foundation for Digital Competence). This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSMTM Foundation, VeriSMTM Essentials and VeriSMTM Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, “VeriSMTM - A service management approach for the digital age” - published by Van Haren Publishing. This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).

VeriSMTM – Foundation Courseware

by Helen Morris

Author	: Helen Morris
Publisher	: Van Haren
Total Pages	: 257
Release	: 2018-01-22
Genre	: Architecture
ISBN	: 9401802637

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Besides the VeriSMTM – Foundation Courseware (ISBN: 9789401802628) publication you are advised to obtain the publication VeriSMTM - A service management approach for the digital age (ISBN: 9789401802406). Contact us at [email protected] to find out more about our Courseware Partnership. This training material covers the syllabus for the VeriSMTM Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSMTM Foundation certification. VeriSMTM Foundation consists of two parts: VeriSMTM Essentials and VeriSMTM Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSMTM Plus training only. When they pass the VeriSMTM Plus exam they receive the VeriSMTM Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSMTM Essentials training only. Students who pass the VeriSMTM Essentials exam, receive the VeriSMTM Essentials certificate. If they pass the VeriSMTM Plus exam later, they will automatically receive the VeriSMTM Foundation certificate. The courseware covers the following topics: • The Service Organization (Essentials) • Service culture (Essentials) • People and organizational structure (Essentials) • The VeriSMTM model (both) • Progressive practices (Plus) • Innovative technologies (Plus) VeriSMTM is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSMTM is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSMTM is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.

VeriSMTM Professional Courseware

by Helen Morris

Author	: Helen Morris
Publisher	: Van Haren
Total Pages	: 265
Release	: 2019-01-01
Genre	: Architecture
ISBN	: 9401803854

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Besides the VeriSMTM Professional Courseware (ISBN: 9789401830847) publication you are advised to obtain the publication VeriSMTM - A service management approach for the digital age (ISBN: 9789401802406). Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSMTM provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSMTM allows an organization to understand how to make the best use of all of its approaches. The courseware is designed to support your learning about the VeriSMTM concepts, and to be a guide to your understanding of service management and its use across the whole organization.

VeriSMTM - A Pocket Guide

by Doug Tedder

Author	: Doug Tedder
Publisher	: Van Haren
Total Pages	: 133
Release	: 2018-03-15
Genre	: Architecture
ISBN	: 9401803048

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This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requirements for service. VeriSM is essential reading for anyone who works within a service organization. It will be of particular interest to: • Managers - who want to understand how to leverage evolving management practices; • Service owners and service managers - who need to bring their skills up to date and understand how service management has changed; • Executives - who are accountable for effective service delivery; • Graduates and undergraduates - who will be joining organizations and who need to understand the principles of service management.

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition

by Claire Agutter

Author	: Claire Agutter
Publisher	: IT Governance Ltd
Total Pages	: 214
Release	: 2021-07-20
Genre	: Computers
ISBN	: 1787783111

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Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!

IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition

by Dolf van der Haven

Author	: Dolf van der Haven
Publisher	: Van Haren
Total Pages	: 108
Release	: 2020-10-26
Genre	: Architecture
ISBN	: 9401807035

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The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures

by Erlend Alfnes

Author	: Erlend Alfnes
Publisher	: Springer Nature
Total Pages	: 696
Release	: 2023-09-13
Genre	: Computers
ISBN	: 3031436660

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This 4-volume set, IFIP AICT 689-692, constitutes the refereed proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2023, held in Trondheim, Norway, during September 17–21, 2023. The 213 full papers presented in these volumes were carefully reviewed and selected from a total of 224 submissions. They were organized in topical sections as follows: Part I : Lean Management in the Industry 4.0 Era; Crossroads and Paradoxes in the Digital Lean Manufacturing World; Digital Transformation Approaches in Production Management; Managing Digitalization of Production Systems; Workforce Evolutionary Pathways in Smart Manufacturing Systems; Next Generation Human-Centered Manufacturing and Logistics Systems for the Operator 5.0; and SME 5.0: Exploring Pathways to the Next Level of Intelligent, Sustainable, and Human-Centered SMEs. Part II : Digitally Enabled and Sustainable Service and Operations Management in PSS Lifecycle; Exploring Digital Servitization in Manufacturing; Everything-as-a-Service (XaaS) Business Models in the Manufacturing Industry; Digital Twin Concepts in Production and Services; Experiential Learning in Engineering Education; Lean in Healthcare; Additive Manufacturing in Operations and Supply Chain Management; and Applications of Artificial Intelligence in Manufacturing. Part III : Towards Next-Generation Production and SCM in Yard and Construction Industries; Transforming Engineer-to-Order Projects, Supply Chains and Ecosystems; Modelling Supply Chain and Production Systems; Advances in Dynamic Scheduling Technologies for Smart Manufacturing; and Smart Production Planning and Control. Part IV : Circular Manufacturing and Industrial Eco-Efficiency; Smart Manufacturing to Support Circular Economy; Product Information Management and Extended Producer Responsibility; Product and Asset Life Cycle Management for Sustainable and Resilient Manufacturing Systems; Sustainable Mass Customization in the Era of Industry 5.0; Food and Bio-Manufacturing; Battery Production Development and Management; Operations and SCM in Energy-Intensive Production for a Sustainable Future; and Resilience Management in Supply Chains.