ITIL Service Strategy

by Great Britain. Cabinet Office
ITIL Service Strategy
Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
Total Pages: 483
Release: 2011
Genre: Business & Economics
ISBN: 9780113313044
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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

The Official Introduction to the ITIL Service Lifecycle

by OGC - Office of Government Commerce
The Official Introduction to the ITIL Service Lifecycle
Author: OGC - Office of Government Commerce
Publisher: The Stationery Office
Total Pages: 256
Release: 2007-05-30
Genre: Business & Economics
ISBN: 9780113310616
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ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

Service strategy

by Great Britain. Office of Government Commerce
Service strategy
Author: Great Britain. Office of Government Commerce
Publisher: The Stationery Office
Total Pages: 278
Release: 2007-05-30
Genre: Business & Economics
ISBN: 0113310455
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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

ITIL® 2011 At a Glance

by John O. Long
ITIL® 2011 At a Glance
Author: John O. Long
Publisher: Springer Science & Business Media
Total Pages: 98
Release: 2012-07-01
Genre: Computers
ISBN: 1461438977
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"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

ITIL Intermediate Certification Companion Study Guide

by Helen Morris
ITIL Intermediate Certification Companion Study Guide
Author: Helen Morris
Publisher: John Wiley & Sons
Total Pages: 1272
Release: 2016-04-18
Genre: Computers
ISBN: 111901221X
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Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.

ITIL Version 3 at a Glance

by John O. Long
ITIL Version 3 at a Glance
Author: John O. Long
Publisher: Springer Science & Business Media
Total Pages: 84
Release: 2008-07-18
Genre: Computers
ISBN: 0387773932
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ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

ITIL Foundation Exam Study Guide

by Liz Gallacher
ITIL Foundation Exam Study Guide
Author: Liz Gallacher
Publisher: John Wiley & Sons
Total Pages: 420
Release: 2012-08-15
Genre: Computers
ISBN: 1119943647
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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Strategic Project Management Transformation

by Marc Resch
Strategic Project Management Transformation
Author: Marc Resch
Publisher: J. Ross Publishing
Total Pages: 273
Release: 2011-06-15
Genre: Business & Economics
ISBN: 1604270640
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In today's challenging commercial environment, many business projects are now categorized as strategic investment with the primary concern being value impact on an organization's bottom line. This title equips project managers with the skills necessary to effectively manage projects as strategic investments.

ITIL Practitioner Guidance

by
ITIL Practitioner Guidance
Author:
Publisher:
Total Pages: 176
Release: 2016
Genre:
ISBN: 9780113314935
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This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.