The Safe Library

The Safe Library
Author: Steve Albrecht
Publisher: Rowman & Littlefield
Total Pages: 197
Release: 2023-01-30
Genre: Language Arts & Disciplines
ISBN: 1538169614

For over 22 years, Steve Albrecht has trained thousands of library employees around the country on the dos and don’ts of handling challenging, entitled, eccentric, demanding, harassing, or even threatening patrons. His articles, blogs, podcasts, and keynote speeches have helped empower equip library employees at all levels to be more empowered, assertive, and confident when helping users who are struggling with homelessness, mental health issues, trauma backgrounds, and substance use problems. The Safe Library offers practical and realistic tools which will make every library facility a better, safer place to work. Readers will learn: de-escalation skills, communication tools safe workplace habits security measures personal protection methods, and, how to activate one’s best customer service skills, even under stress. This book provides advice and support to help library employees best deal with sexually harassing patrons, unruly groups of students, thieves, Internet hogs, and others who can disrupt the safe library environment. It offers best practices for helping patrons experiencing homelessness to follow library rules while staff treat them with dignity and respect; helping staff stay motivated to deal with the same challenging patrons and their accompanying demands, day after day; protecting smaller or rural library facilities and keeping one-room, one-librarian facilities safe; working more effectively with onsite security guards and responding law enforcement officers, to create more consistent responses; and using daily, monthly, quarterly, and yearly facility security checklists to regularly assess the state of your buildings and IT systems. This book is for all levels of library employees, from longtime staffers to part-timers and even library volunteers. It will especially appeal to library directors, managers, and supervisors who have to manage different types of staffs and patrons in different types of facilities, ranging from downtown locations to rural library buildings. Here's the book that answers the most common (and even uncommon) user behavior and customer service questions, or as many attendees have said after experiencing Steve’s dynamic training programs, “Here’s what they don’t teach you in library school.”

"Code of Massachusetts regulations, 2004"

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Total Pages: 370
Release: 2004
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Archival snapshot of entire looseleaf Code of Massachusetts Regulations held by the Social Law Library of Massachusetts as of January 2020.

"Code of Massachusetts regulations, 2005"

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Total Pages: 374
Release: 2005
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Archival snapshot of entire looseleaf Code of Massachusetts Regulations held by the Social Law Library of Massachusetts as of January 2020.

"Code of Massachusetts regulations, 2000"

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Total Pages: 370
Release: 2000
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Archival snapshot of entire looseleaf Code of Massachusetts Regulations held by the Social Law Library of Massachusetts as of January 2020.

"Code of Massachusetts regulations, 1998"

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Total Pages: 356
Release: 1998
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Archival snapshot of entire looseleaf Code of Massachusetts Regulations held by the Social Law Library of Massachusetts as of January 2020.

"Code of Massachusetts regulations, 2011"

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Total Pages: 378
Release: 2011
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Archival snapshot of entire looseleaf Code of Massachusetts Regulations held by the Social Law Library of Massachusetts as of January 2020.

Advances in Library Administration and Organization

Advances in Library Administration and Organization
Author: Delmus E. Williams
Publisher: Emerald Group Publishing
Total Pages: 211
Release: 2015-06-16
Genre: Language Arts & Disciplines
ISBN: 1784419095

Volume 33 of Advances in Library Administration and Organization brings together a range of diverse and reflective essays to provide strategies that will be of value in addressing challenges faced by current and future library managers.

Libraries and the Reading Public in Twentieth-Century America

Libraries and the Reading Public in Twentieth-Century America
Author: Christine Pawley
Publisher: University of Wisconsin Pres
Total Pages: 292
Release: 2013-09-13
Genre: History
ISBN: 0299293238

For well over one hundred years, libraries open to the public have played a crucial part in fostering in Americans the skills and habits of reading and writing, by routinely providing access to standard forms of print: informational genres such as newspapers, pamphlets, textbooks, and other reference books, and literary genres including poetry, plays, and novels. Public libraries continue to have an extraordinary impact; in the early twenty-first century, the American Library Association reports that there are more public library branches than McDonald's restaurants in the United States. Much has been written about libraries from professional and managerial points of view, but less so from the perspectives of those most intimately involved—patrons and librarians. Drawing on circulation records, patron reviews, and other archived materials, Libraries and the Reading Public in Twentieth-Century America underscores the evolving roles that libraries have played in the lives of American readers. Each essay in this collection examines a historical circumstance related to reading in libraries. The essays are organized in sections on methods of researching the history of reading in libraries; immigrants and localities; censorship issues; and the role of libraries in providing access to alternative, nonmainstream publications. The volume shows public libraries as living spaces where individuals and groups with diverse backgrounds, needs, and desires encountered and used a great variety of texts, images, and other media throughout the twentieth century.